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CAR INSURANCE

WOMAN : Hello… motor insurance department…

MAN: Oh hello… I’d like to ask about insurance for my car.

WOMAN: Yes, of course. I’ll just take a few details. What’s your name?

MAN: Example Patrick Jones.

WOMAN: And your address?

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MAN: Q1 It’s 27 Bank Road.

WOMAN: 27 Bank Road. Is that in Greendale?

MAN: Yes.

WOMAN: And what’s your daytime phone number?

MAN: My work number is Q2 730453.

WOMAN: And could I ask what your occupation is?

MAN: Dentist.

WOMAN: OK… now a few details about your car… What size is the engine?

MAN: It’s 1200 CCS.

WOMAN: Thank you… and the make and model?

MAN: It’s a Hewton Sable.

WOMAN: Could you spell the model name please?

MAN: Yes… Q3 S-A-B-L-E.

WOMAN: Ah yes.., thanks. And when was it made?

MAN: 1997.

WOMAN: Lovely… right… I presume you’ve had a previous insurer?

MAN: Yes.

WOMAN: Right… we need to know the name of the company.

MAN: Yes… Q4 it was Northern Star.

WOMAN: Thank you, and have you made any insurance claims in the last five years?

MAN: Yes… one in 1999.

WOMAN: And what was the problem?

MAN: Q5 It was stolen… but…

WOMAN: That’s fine, Mr. Jones… that’s all we need to know at the moment…

WOMAN: And will there be any other named drivers?

MAN: Just the one…

WOMAN: And his name?

MAN: Simon Paynter.

WOMAN: Could you spell the surname please?

MAN: Q6 P-A-Y-N-T-E-R.

WOMAN: OK thank you… And what relationship is he to you?

MAN: Q7 He’s my brother-in-law.

WOMAN: And what will you or Mr. Paynter be using the car for?

MAN: Well… mainly for social use…

WOMAN: Social use (murmuring). Will you be using it to Q8 travel to work?

MAN: Yes… sometimes.

WOMAN: …Anything else?

MAN: No. That’s it…

WOMAN: And finally… when would you like to start the insurance?

MAN: I’ll need it from the 31st of January.

WOMAN: Right… Mr. Jones… I’m getting a couple of quotes coming up on the computer now… and the best bet looks like being with a company called Q9 Red Flag.

MAN: Yeah.

WOMAN: And that comes out at Q10 $450 per year

MAN: Well… that seems OK… it’s quite a bit lower than I’ve been paying up to now…

WOMAN: Great… so would you like me to go ahead with that?

MAN: Sure… why not?

WOMAN: How would you like to pay?

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