Another area we can help with is what we generally term the ‘_Q12 domestic area‘ things such as childcare and the availability of nursery provision, for example, come under this. Then there’s ‘academic’ issues that may arise while you’re in the early stages of your course that you may not know what to do about. You may wish to know more about _Q13 essay deadlines, for example, or how to use the library there are all kinds of questions you will find yourself asking and not knowing where to get quick answers from. The helpline would be able to provide these. The last example I’ve given here is simply termed ‘social’ and yes, there is a lot of _Q14 social life here! But you may have a particular interest you wish to pursue or you may wish to participate in _Q15 outings or trips if you don’t know many people at the moment.

Let me give you some details so that you know where to go and who to see if you want to pay us a visit. Generally you’ll see our Helpline officer Jackie _Q16 Kouachi that’s K-O-U-A-C-H-I. Jackie is a full-time employee of the Student Union and she works in the Student Welfare office that’s the office that deals with all matters related to student welfare and it’s located at 13 Marshall Road.

I have some maps here for those of you who haven’t been there yet. If you wish to ring the office the number is 326 99 40. That’s _Q17 3269940. The office is open between 9.30 and 6 o’clock on weekdays and from _Q18 10 to 4 on Saturdays and there’ll be somebody there usually Jackie or myself between those times. If you want to make _Q19 an appointment you can phone or call at the office in person. Please note that it may not be possible for anyone to see you straight away particularly if it’s a busy time lunchtime for example and you may have to go on the _Q20 waiting list and then come back later.