IELTS LISTENING

INSURANCE APPLICATION FORM

DIANE: Good morning. Diane Davies. Can I help you?

GAVIN: Yes, I’d like to get some insurance for the contents of my home.

DIANE: Fine. When did you move into the house?

GAVIN: Example A couple of weeks ago, and it’s an apartment actually. I was told by the landlord that it would be a good idea to get some insurance for the furniture and other personal possessions.

DIANE: Fine. Well, let’s get some details. What kind of apartment is it?

GAVIN: It’s a two-bedroom apartment.

DIANE: What floor is it on?

GAVIN: Why do you need to know that?

DIANE: Because it affects the cost of the insurance. An apartment on the ground floor isn’t as protected as others and there’s more chance of a break-in.

GAVIN: Really? Q₁ I didn’t know that. It’s on the third, no, second floor.

DIANE: Second . . . and how much is the rent?

GAVIN: Q₂ It’s $615 per month.

DIANE: Good, and where is it located?

GAVIN: In Biggins St, South Hills.

DIANE: I see. And what things did you want to insure?

GAVIN: Well, what do you recommend?

DIANE: Well, the most important things are those which you would normally find in a home. Things like the television, fridge and so on.

GAVIN: I see. Well, I’ve got a fridge and a stereo system which I’ve just bought from a friend.

DIANE: Q₃ And how much did you pay for the fridge?

GAVIN: Er, $450.

DIANE: 50 or 15?

GAVIN: Q₄ 50 and the stereo system cost $1,150.

DIANE: Have you got a television?

GAVIN: Yes, but it’s very old and not worth much.

DIANE: OK. Well, is there anything else you want to insure?

DIANE: How much do you think they’re worth?

GAVIN: The watches are worth $1,000 …

DIANE: For both of them?

GAVIN: No, each one and, all together, Q₅ the CDs and books cost me about S400.

DIANE: OK, so the value of everything you want to insure is $4,000.

GAVIN: How much will the insurance cost?

DIANE: Q₆ Let me see, S4.000 divided by … plus 10% … right, so this kind of insurance, er, that’s Private Contents insurance, it comes to $184.00 for a twelve-month period.

GAVIN: S184.00. Well, that sounds pretty good. OK, I’ll take that policy.

GAVIN: Can I arrange the policy over the phone?

DIANE: Sure, just let me get the details down. So that’s Mr …

GAVIN: Q₇ Gavin Murray, that’s M-U-R-R-A-Y.

DIANE: And the address is?

GAVIN: Q₈ it’s 16C Biggins Street, South Hills.

DIANE: OK. 16C Biggins Street, South Hills?

GAVIN: Q₉ That’s right, it’s two words, ‘South Hills’.

DIANE: And your date of birth is?

GAVIN: 12 November 1980.

DIANE: And your contact number?

GAVIN: Home phone number is 9872 4855.

DIANE: Right… and er, … you’re Australian?

GAVIN: Q₁₀ No … I was born in London, although my mother is from Tasmania.

DIANE: Really? Whereabouts?

GAVIN: Hobart.

DIANE: I see … interesting place. Now, are you working at the moment?

GAVIN: No, I’m a full-time student at Sydney University.

DIANE: Right, good.

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