IELTS LISTENING
INSURANCE APPLICATION FORM
DIANE: Good morning. Diane Davies. Can I help you?
GAVIN: Yes, I’d like to get some insurance for the contents of my home.
DIANE: Fine. When did you move into the house?
GAVIN: Example A couple of weeks ago, and it’s an apartment actually. I was told by the landlord that it would be a good idea to get some insurance for the furniture and other personal possessions.
Attempt full listening test…
DIANE: Fine. Well, let’s get some details. What kind of apartment is it?
GAVIN: It’s a two-bedroom apartment.
DIANE: What floor is it on?
GAVIN: Why do you need to know that?
DIANE: Because it affects the cost of the insurance. An apartment on the ground floor isn’t as protected as others and there’s more chance of a break-in.
GAVIN: Really? Q1 I didn’t know that. It’s on the third, no, second floor.
DIANE: Second . . . and how much is the rent?
GAVIN: Q2 It’s $615 per month.
DIANE: Good, and where is it located?
GAVIN: In Biggins St, South Hills.
DIANE: I see. And what things did you want to insure?
GAVIN: Well, what do you recommend?
DIANE: Well, the most important things are those which you would normally find in a home. Things like the television, fridge and so on.
GAVIN: I see. Well, I’ve got a fridge and a stereo system which I’ve just bought from a friend.
DIANE: Q3 And how much did you pay for the fridge?
GAVIN: Er, $450.
DIANE: 50 or 15?
GAVIN: Q4 50 and the stereo system cost $1,150.
DIANE: Have you got a television?
GAVIN: Yes, but it’s very old and not worth much.
DIANE: OK. Well, is there anything else you want to insure?
DIANE: How much do you think they’re worth?
GAVIN: The watches are worth $1,000 …
DIANE: For both of them?
GAVIN: No, each one and, all together, Q5 the CDs and books cost me about S400.
DIANE: OK, so the value of everything you want to insure is $4,000.
GAVIN: How much will the insurance cost?
DIANE: Q6 Let me see, S4.000 divided by … plus 10% … right, so this kind of insurance, er, that’s Private Contents insurance, it comes to $184.00 for a twelve-month period.
GAVIN: S184.00. Well, that sounds pretty good. OK, I’ll take that policy.
GAVIN: Can I arrange the policy over the phone?
DIANE: Sure, just let me get the details down. So that’s Mr …
GAVIN: Q7 Gavin Murray, that’s M-U-R-R-A-Y.
DIANE: And the address is?
GAVIN: Q8 it’s 16C Biggins Street, South Hills.
DIANE: OK. 16C Biggins Street, South Hills?
GAVIN: Q9 That’s right, it’s two words, ‘South Hills’.
DIANE: And your date of birth is?
GAVIN: 12 November 1980.
DIANE: And your contact number?
GAVIN: Home phone number is 9872 4855.
DIANE: Right… and er, … you’re Australian?
GAVIN: Q10 No … I was born in London, although my mother is from Tasmania.
DIANE: Really? Whereabouts?
GAVIN: Hobart.
DIANE: I see … interesting place. Now, are you working at the moment?
GAVIN: No, I’m a full-time student at Sydney University.
DIANE: Right, good.