Flight to Toronto
Customer: Good morning. I’d like to book a flight to Toronto, please.
Agent: Certainly. Flying from Sydney?
Customer: Yes. On Thursday, please.
Agent: Q1 Thursday the 16th? Right. … There are three flights that day. Do you prefer flying with any particular airline?
Customer: I’ve heard that Air Canada is good but expensive. Is there a big difference in prices between the airlines? I’ll be flying Q2 business class.
Agent: Yes, there is. Air Canada is the most expensive airline at $4,000 to $6,000 for business class depending on the date of return. Qantas is $3,000 to $6,000 and Pacific, the budget airline, charges between $2,000 and $3,500.
Customer: Wow! That’s quite a difference in prices! I’m returning on from Wednesday 22nd, so could you check the return prices for me?
Agent: Sure. Let me just enter the return date into the computer. … OK. … Air Canada has tickets for $4,600. Qantas has them for $4,200. Pacific has tickets for $ Q3 3200. Those prices all include Q4 taxes and surcharges.
Customer: OK. Before I make a decision, I would like to know the departure and arrival times – in both directions.
Agent: Of course. Let’s look at Air Canada first. … Leaves Sydney at 10 a.m. and arrives in Toronto at 10 a.m. local time. There s a stopover in Vancouver. The Qantas flight leaves Sydney at Q5 1:45 and arrives at 10:15 a.m. There’s also a stopover in Q6 Vancouver, but it’s shorter than the Air Canada one. Pacific flies via Los Angeles and leaves at Q7 6:15. arriving at 11:55 p.m.
Customer: Oh, that doesn’t sound very convenient– flying by Pacific, I mean.
Agent: Well, budget airlines do offer cheaper tickets, but they are often not so advantageous in other ways.
Customer: How about the return flights?
Agent: Let me check. … The Air Canada flight leaves Toronto at 4:00 and arrives at 6:00 local time. The Qantas flight leaves at 9 a.m. and arrives at 11 a.m. local time in Sydney. Pacific … The Pacific flight leaves Toronto at Q8 10:25 and arrives at 06:10 local time in Sydney. Again, not very convenient timing.
Customer: No, it isn’t. Are the stopovers the same as on the outward journey?
Agent: Yes, they are.
Customer: Well, I have a business appointment on Wednesday 22nd in the morning, so, unfortunately, I can’t take the Qantas flight. The Pacific flight times are too inconvenient, so I’ll take the Air Canada flight, even though it’s more expensive.
Agent: Right. I’ll book that for you, shall I? Do you have your passport with you?
Customer: Yes, I do. … Here you are.
Agent: Thank you. I’ll just enter your details. … OK, could you just check this printout? Make sure that I’ve spell your name correctly and have written your passport number correctly, too…. Will you be paying by credit card?
Customer: Yes, I have a company credit card…. Here you are. … Oh, Q9 my name is Reece with a ‘c’, not a ‘s’.
Agent: Oh, I’m sorry! I’ll correct that. R, double E, C, E.
Customer: And my given names are Mary-Anne. Mary hyphen Anne – with an ‘e’ – oh, you’ve got that. Sorry.
Agent: OK. Mary-Anne joined together with a hyphen. Is the passport number OK?
Customer: Yes. Could you give me an official invoice, please? I need it for my company.
Agent: Certainly. Shall I use the company name as it appears on the credit card – Q10 ABC stocks?
Agent: OK. Thank you. Could you sign here? … And here? … Thank you. I’ll just print out your ticket.
Customer: Thank you.