WOMAN: Right. And can I ask where you heard about us? Was it in an advert or did a friend tell you or…

MAN: Neither actually, it was _Q1 a radio program. Then I just got your number from the phone book.

WOMAN: Oh right. Now I need some membership details. It’s Michael Jones and the address?

MAN: 21 Beale Street.

MAN: Leeds.

WOMAN: Fine. And do you know your postcode?

MAN: Yes, it’s uh _Q2 LS14 2JW.

WOMAN: Okay. And do you have a daytime telephone number we can contact you on?

MAN: Yeah, you call me at work the numbers, 0-1-1-7-3-5-8-6-4-2 and I can give you my office email address if you like.

WOMAN: That’ll probably be useful, yes please.

MAN: It’s _Q3 mj@hennings.co.uk.

WOMAN: Is that h-e-n-n-i-n-g-s?

MAN: That’s right.

WOMAN: Thank you, now just need to ask you some questions about exactly what you want. First of all how long do you want the membership for we do _Q4 two, three, and five year memberships and we also do one for Life.

MAN: Uh, I think I’ll just get the minimum length this time around.

WOMAN: Fine and then the type of _Q5 membership we do single, joint, or family which covers up to four children.

MAN: Well, we haven’t got any children, but I think I’ll get the _Q5 joint one because my wife will probably want to do the activities with me.

WOMAN: Yes fine, let me see. That’ll be _Q6 49 pounds altogether then please.

WOMAN: How would you like to pay?

MAN: By direct debit.

WOMAN: No problem. I just need your bank details. Can you give me the name first?

MAN: Uh, 0-1-0-5-9-6-1-2.

WOMAN: Okay, when would you like to start payment? Next month from the first of _Q8 October or…

MAN: Can you make it the _Q8 15th instead?

WOMAN: No problem the membership will begin then too is that all right?

MAN: That’s fine.

WOMAN: I just give you a reference number in case there’s any problem. Have you got a pen?

MAN: Yes.

WOMAN: It’s _Q9 JYZ37. And we’ll be sending you an information pack within a few days. Is there anything else?

MAN: Uh oh yes could you send me an additional one I’ve got a friend who’s very interested.

WOMAN: Certainly, no problem I make a note of that. There’s also a _Q10 video we can send you if you like, there’s no charge.

MAN: Yes please that’ll be great.