IELTS LISTENING – Temporary Staff Orientation Programme S36T2

IELTS LISTENING Temporary Staff Orientation Programme listening practice test has 10 questions belong to the Workplace & Staff Induction.

Good morning and welcome, everybody. I’m Jenny Stewart and I’m the staff manager here at the exhibition centre. We’re expecting this year’s International Travel Exhibition to attract over 10,000 visitors a day, ladies and gentlemen, and you are among the two hundred extra staff recruited to help look after them. Now, to help things run smoothly, we have divided you into four teams – the blue team, the green team, the red team, and the yellow team. So first I’ll explain how the teams are divided up, and then we’ll be giving you colour-coded T-shirts so we can identify you more easily.

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First of all, those who will be looking after the phones and handling all calls regarding the exhibition, you will be on the red team. Q₁₁ Now, we’ve also put the entrants’ staff on the red team and you’ll be stamping the entrance tickets ‘ and giving out publicity leaflets, OK?

Those of you involved in distributing entrance tickets will be on the yellow team and we’ve also put those of you who’ll be staffing the information booths around the conference centre on the yellow team, so you’ll be getting a yellow Q₁₂ T-shirt. Now, most of the hospitality staff have been put in the blue team, so the shifts among you and the kitchen hands will all need a blue T-shirt, but, because of the sheer numbers, all waiting staff will be on the yellow team, and this includes the bar staff among you. Q₁₃ Those who will be monitoring and directing the traffic in the car parks are on the green team, so you’ll need to get a green T-shirt. This year we’ve also employed a considerable number of attendants to direct the human traffic around the conference centre. Now, you’ll be working in the exhibition hall at all times, giving directions and generally helping people whenever you can, and you will be in the red team, so please collect a red T-shirt.

Right, now that everyone knows what team they’re in, we’ll get on with the ian tation and training programme and first I’ll run through the rest of today’s programme, which you should have in front of you so that you can get a general idea of what else is in-store today. This introduction finishes at 9:30 and then you’ll be hearing from Anne Smith. Anne works in the accounts department on level two and she looks after all temporary staff, and so she is the person to see if you have any problems regarding pay. Anne will be explaining when and how you get this. She will also be handing out your Q₁₄ tax forms. And I will just stress that all tax forms must be completed and returned to Anne before your pay can be processed. Following Anne’s talk, you’ll hear from Peter Chen, our Conference Manager, and he will be going over a plan of the conference centre with you, which will help you to orient yourselves. He will also go through the Q₁₅ security arrangements with you and show you the fire exits. Then at 10.30, there will be a coffee break in the staff canteen, which is located down on the Q₁₆ ground floor, Now, after the break, we’ll be moving to a different location for a video presentation, so instead of coming back here, we’d like you all to go to Q₁₇ Lecture Room three-one-one. You’ll find it on this same level, just down the hall, and there you will be shown a video about important safety issues in the workplace, called Q₁₈ Safely at Work. We’ll finish off the morning with lunch, which should give everyone a chance to meet and get to know each other, and we’ll be serving you a buffet lunch in the Q₁₉ Main Hall, which is on the first floor, from 12.00 o’clock. After lunch you’ll be divided up into your teams to meet your Q₂₀ team leaders and we’re hoping to be all finished by 3.00 so I won’t delay you any longer, and I’ll hand over to…

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IELTS LISTENING – CAR INSURANCE S38T1

IELTS Listening CAR INSURANCE listening practice test has 10 questions belongs to the Services & Insurance subject.

WOMAN : Hello… motor insurance department…

MAN: Oh hello… I’d like to ask about insurance for my car.

WOMAN: Yes, of course. I’ll just take a few details. What’s your name?

MAN: Example Patrick Jones.

WOMAN: And your address?

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MAN: Q₁ It’s 27 Bank Road.

WOMAN: 27 Bank Road. Is that in Greendale?

MAN: Yes.

WOMAN: And what’s your daytime phone number?

MAN: My work number is Q₂ 730453.

WOMAN: And could I ask what your occupation is?

MAN: Dentist.

WOMAN: OK… now a few details about your car… What size is the engine?

MAN: It’s 1200 CCS.

WOMAN: Thank you… and the make and model?

MAN: It’s a Hewton Sable.

WOMAN: Could you spell the model name please?

MAN: Yes… Q₃ S-A-B-L-E.

WOMAN: Ah yes.., thanks. And when was it made?

MAN: 1997.

WOMAN: Lovely… right… I presume you’ve had a previous insurer?

MAN: Yes.

WOMAN: Right… we need to know the name of the company.

MAN: Yes… Q₄ it was Northern Star.

WOMAN: Thank you, and have you made any insurance claims in the last five years?

MAN: Yes… one in 1999.

WOMAN: And what was the problem?

MAN: Q₅ It was stolen… but…

WOMAN: That’s fine, Mr. Jones… that’s all we need to know at the moment…

WOMAN: And will there be any other named drivers?

MAN: Just the one…

WOMAN: And his name?

MAN: Simon Paynter.

WOMAN: Could you spell the surname please?

MAN: Q₆ P-A-Y-N-T-E-R.

WOMAN: OK thank you… And what relationship is he to you?

MAN: Q₇ He’s my brother-in-law.

WOMAN: And what will you or Mr. Paynter be using the car for?

MAN: Well… mainly for social use…

WOMAN: Social use (murmuring). Will you be using it to Q₈ travel to work?

MAN: Yes… sometimes.

WOMAN: …Anything else?

MAN: No. That’s it…

WOMAN: And finally… when would you like to start the insurance?

MAN: I’ll need it from the 31st of January.

WOMAN: Right… Mr. Jones… I’m getting a couple of quotes coming up on the computer now… and the best bet looks like being with a company called Q₉ Red Flag.

MAN: Yeah.

WOMAN: And that comes out at Q₁₀ $450 per year…

MAN: Well… that seems OK… it’s quite a bit lower than I’ve been paying up to now…

WOMAN: Great… so would you like me to go ahead with that?

MAN: Sure… why not?

WOMAN: How would you like to pay?

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IELTS LISTENING – DIFFERENCES BETWEEN INDIVIDUALS IN THE WORKPLACE S37T3

IELTS listening DIFFERENCES BETWEEN INDIVIDUALS IN THE WORKPLACE listening practice test has 10 questions belongs to the Academic & Management Studies Discussion subject.

TUTOR: Well, you’ve both been looking at different styles of managing individuals in companies and the workplace. How’s the research going. Philip?

PHILIP: Well. I’ve been looking at why individualism. I mean individual differences, are such an important area of management studies. When you think about any organization, be it a family business or a multinational company, they are all fundamentally a group of people- working together. But it’s what these individuals contribute to their places of work that makes you realize how important they are. Of course, they bring different ideas, Q₂₁ but it is also their attitudes and their experiences of learning. Diversity is important in these areas too.

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TUTOR: So why do people behave so differently from one another at work?

PHILIP: There are lots of reasons but research has shown a lot of it comes down to personality. And the other factor is Q₂₂ gender. It’s a well-known fact that men and women do lots of things in different ways, and the workplace is no different.

TUTOR: Did you look at the effects of this variation on companies?

PHILIP: Yes, I did. On the positive side, exposure to such diversity helps Q₂₃ encourage creativity which is generally an asset to a company. But unfortunately, individual differences are also the root of conflict between staff and they can lead to difficulties for management, which can sometimes be serious.

TUTOR: Thanks, Philip. So now I guess the two main things to remember here are to identify individual talent and then to utilize it. So, Janice, you were looking at identifying different talents in workers. Do you think this is easy for managers to do?

JANICE: Well, currently teamwork is in fashion in the workplace and in my opinion, the importance of the individual is generally neglected. What Q₂₄ managers should be targeting is those employees who can take the lead in a situation and are not afraid to accept the idea of responsibility.

TUTOR: That’s true Janice but unfortunately many managers think the entire notion of encouraging individuality amongst their staff is far too hard.

JANICE: Yes, that may be true but I think one of the most important tasks of managers is Q₂₅ to consider the needs of the individual on one hand and group cooperation and conformity on the other. It requires creative thinking on the part of management to avoid tension.

TUTOR: So Janice, what kind of people do you think companies should be looking for?

JANICE:  Well, it has to start from the very beginning when companies are looking for new employees. When the personnel department is choosing between applicants they need to look for someone who’s broken the mold and Q₂₆ can think for themselves. Instead, people making these decisions often use a range of psychological tests to see if a person is a problem solver, or will do as they’re told. I’m not convinced these qualities are actually the most important.

TUTOR: So do you think being a good team player is overrated?

JANICE: No. it’s not overrated. You do need to learn the rules and learn them fast. No individual can get around this if you’re working in an organization.

TUTOR: So how should managers deal with this?

JANICE: Rewards. When an individual demonstrates the behaviour the organisation expects, some kind of incentive can be given. What’s important here is that Q₂₇ this happens right at the beginning so new recruits learn the rules of the system immediately. Also, the incentive should be something the individual actually wants, and this isn’t always just money.

TUTOR: To come back to you. Philip. You were saying that recognition of good performers is essential. What else should managers be looking for?

PHILIP: Well, managing people means you not only have an understanding of your employees, but you also Q₂₈ recognise the culture of the organization. In fact, for some organizations, creativity and individuality may be the last thing they want to see during working hours!

TUTOR: Very true.

PHILIP: Yes, but managing people isn’t as easy as it looks. For example, change in the workplace can be quite tricky, especially if there’s a need to increase profit. And at times like these managers may have to give Q₂₉ priority to profit rather than individual staff needs.

TUTOR: Yes. and that creates difficult situations for people.

PHILIP: Yes but what’s important is that managers are able to deal with quite high levels of personal stress. During times of change, they should be thinking Q₃₀ not only about the strain on their staff’ but take time out to think of themselves.

TUTOR: Absolutely. So what are the implications of that for…

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IELTS LISTENING – SEMINAR ON ROCK ART S37T4

IELTS Listening SEMINAR ON ROCK ART listening practice test has 10 questions belongs to the Cultural / Archaeology subject.

Good afternoon, everyone!

This is the first seminar in preparation for our archaeological fieldwork in Namibia: we are fantastically lucky to have received partial research funding for this trip from our Institute so I shall expect 200% attention and participation from you all. First in this seminar. I’m going to give a brief introduction to contemporary research on rock art. and in the second part, I’m going to give you some do’s and don’ts for our fieldwork trip in Q₃₁ April so please listen very carefully.

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I’m first going to focus on the interpretation of rock art in Namibia. We are very fortunate to be going to an area where you can find some of the most important sites in the entire world. And I hope to show you how easy it is for everyone to make mistakes in looking at cultures which are different from our own the first and most important lesson we have to learn.

In Namibia there arc both paintings and engravings that’s where the surface of the rock is cut out. Many of the engravings show footprints of animals and most scholars used to think that the purpose of these was simple and obvious: this rock art was like a school book with pictures to teach Q₃₂ children about tracks: which track belonged lo which animal – giraffe, lion and so on.

But there were some mysteries. First, when you look at a typical Namibian painting or engraving, you see the tracks are Q₃₃ repeated, there are dozens of tracks for the same animal. You’d expect just one clear illustration if the reason the aim was to teach tracking.

Now there were two more problems. Why are some of the engravings of animals very accurate as you’d expect all clearly identifiable and others quite unrealistic?

And another mystery some of these unrealistic animals that’s in the engravings seem to be half- Q₃₄ human. Some, for example, have got human faces. Many researchers now think that these were pictures the wise men engraved of themselves. They believed they could use Q₃₅ magic to control the animals they had drawn, so the hunters could then catch them for food.

This shows you some of the dangers of coming from one culture to another, as we’ll be doing, without understanding it fully. Scholars imagined that children looked at rock art pictures to learn to track just because they themselves had learnt skills from pictures: many researchers now believe that rock art had a much more complex purpose. And we’ll talk more about it next week!

Now before I invite you to join in a discussion in this second part of the seminar. I’d like to make some very important points about our fieldwork and in fact any field trip to look at rock art.

We’re going to a number of sites, and we won’t always be together. The single largest problem faced by people who manage the sites is – yes. I’m sure you’ve guessed damage caused by visitors, even though it’s usually unintentional.

Whenever you do go to a site, don’t forget you can learn many things from observing at a Q₃₆ distance instead of walking all over it. This can really help to reduce visitor pressure. People often say. ‘Well, there’s only two of us and just this one time’, but maybe thousands of people are saying the same thing.

And then some basic rules to guide you – we’ll have our own camp near a village, but remember never to camp on a site if you go on your own It may be disrespectful to the people of that Q₃₇ culture and certainly don’t make Q₃₈ fires, however romantic it may seem. It’s really dangerous in dry areas, and you can easily burn priceless undiscovered material by doing so.

So, how are we going to enjoy the rock art on our field trip? By looking at it. drawing it and photographing it – NEVER by Q₃₉ touching it or even tracing it. Rock art is fragile and precious.

Remember that climbing on rocks and in caves can destroy in a moment what has lasted for centuries. So no heroics in Namibia, please! Try to be extra careful and help others to be too.

And lastly please don’t even move rocks or branches to take photographs you should leave the site Q₄₀ intact. I’m sure I can rely on you to do that.

Well, that’s about all I want to say before today’s first discussion, but if you have any questions please ask them now and don’t forget you’ll find some fascinating information about world–wide sites on the Internet. Right, first question then?

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