Refund & Cancellation Policy

We want you to be happy with your purchase. Because our products are digital and are made available immediately, this policy sets out clearly when a refund is and isn't possible.

1. What you're buying

• Mock test packs — a fixed number of test credits, which do not expire.
• Unlimited plans — time-based access for 1, 2 or 3 months.

Access is granted as soon as your payment is confirmed through Razorpay.

2. When we will refund you

We will issue a full refund where:

• You were charged more than once for the same purchase, or charged in error.
• Payment was taken but access was never activated on your account.
• A technical fault on our side prevented you from using what you paid for, and we were unable to resolve it for you.

We will consider a partial refund where a substantial service failure affected a plan you had barely started using.

3. When we can't refund you

• Credits that have already been used to start or complete mock tests.
• Unlimited plans that have been actively used for a meaningful part of their term.
• Dissatisfaction with an AI-generated band score. As explained in our Terms, these are practice estimates and are expected to vary.
• Change of mind after significant use of the platform.
• Being unable to access the platform for reasons outside our control, such as your own internet connection or device.

4. How to request a refund

Email support@ieltssimulator.com from the address registered to your account, and include:

• The Razorpay payment or order ID.
• The date of the transaction and the plan purchased.
• A short description of the problem.

You can also reach us on +91 72499 00008. Please raise refund requests promptly — the sooner you contact us, the more easily we can verify what happened.

5. How long it takes

We aim to review refund requests within 5–7 business days. If approved, the refund is issued to the original payment method through Razorpay. Once processed, banks and card issuers typically take a further 5–10 business days to credit the amount, which is outside our control.

6. Cancellation

Unlimited plans do not renew automatically — there is no recurring subscription to cancel. Access simply ends when the term expires. Unused pack credits remain on your account and do not expire.

7. Contact

Email support@ieltssimulator.com or call +91 72499 00008. See also our Terms & Conditions.